Free and Forward

“Never forget the past. Learn from it. Move free and forward.”

For states, counties, DOCs and supervision agencies

Most people don't go back for a new crime. They go back for a missed appointment.

Free and Forward puts documents, deadlines, appointments and jurisdiction-specific next steps on the phone of the person you supervise. The free tier costs them nothing and always will — and we will not claim it does more than the evidence supports.

The problem, in your own numbers

What supervision violations actually cost

Every figure below is from the Bureau of Justice Statistics or the Council of State Governments Justice Center. Full citations are at the bottom of this page.

44%

of state prison admissions result from probation or parole violations

CSG Justice Center, 2024 (2021 data)

93,000+

admissions in 2021 came from technical violations alone — not new offenses

CSG Justice Center, 2024

$10B

spent by states in 2021 incarcerating people for supervision violations; $3B+ of it technical

CSG Justice Center, 2024

29.4%

of parole exits and 17.9% of probation exits in 2024 were to incarceration

BJS, NCJ 311290

$47,162

federal statutory cost of incarcerating one person for one year, FY2024

Federal Register

52%

of people released in Hawaii in one 2019–20 period left without an ID card

Reason Foundation, February 2026

The same numbers, at a glance

44%

Prison admissions from supervision violations

Nearly half of everyone entering state prison is returning on a probation or parole violation rather than a new sentence.

Supervision violations   All other admissions

CSG Justice Center, 2024 (2021 data)

30%

Of that spending, the technical share

States spent more than $10 billion in 2021 incarcerating people for supervision violations. Over $3 billion of it was for technical violations — missed appointments and paperwork, not new crimes.

Technical violations   New offense violations

CSG Justice Center, 2024 (2021 data)

29.4%

Parole exits that ended in incarceration

Almost three in ten people leaving parole supervision in 2024 left by going back inside. The probation figure was 17.9%.

Exited to incarceration   All other exits

Bureau of Justice Statistics, NCJ 311290

Figures are national. Individual states vary widely — more than a dozen report over a third of their prison population held on a supervision violation.

What the evidence actually supports

We built this around the one thing with real trial evidence behind it

Helping people show up. Here is what the research found, including where it stops.

Randomized controlled trial

Court-date reminders reduce failure to appear

In New York City, 23,243 people randomized: text reminders cut failure to appear by 8 percentage points from a 37.9% base — a 21% relative reduction. Messages combining consequence information with plan-making performed best, at 9.9 points.

Fishbane, Ouss & Shah, Science, 2020

Randomized controlled trial

And they reduce warrants and custody

In Santa Clara County, California, 5,709 people randomized: reminders cut bench warrants by 20.4% and remand to custody by 22.0% — at roughly 60 cents per defendant per case.

Science Advances, 2025

Randomized controlled trial

It works for supervision appointments too

Across all 54 Arkansas Community Corrections offices — 3,470 clients, 14,135 appointments — a single text one day before produced 29% fewer no-shows and 21% fewer cancellations, at about two cents per text.

Hastings et al., 2021

Meta-analysis

The finding replicates

A meta-analysis of court-date reminder studies found reminders significantly reduce the odds of failure to appear, improving appearance in 11 of 12 studies, with relative reductions between 11% and 61%. The authors caution that reminders are not a panacea.

Zottola et al., Criminology & Public Policy, 2022

Stated plainly

What we will not claim

You will hear a lot of overstatement in this category, so here is ours.

We do not claim this app reduces recidivism. No reentry app has published randomized evidence that it does. The one trial that directly tested whether reminders reduce probation violations found no significant effect.

Reminders are proven to change attendance, not reoffending. Those are different measures and we will not conflate them.

We will not present our own usage numbers as research. Everything on this page is peer-reviewed or from a federal statistical agency.

If your evaluation office wants to test whether this works, we will support a real study and publish the result either way.

How a jurisdiction offers it

Three ways in, depending on how involved you want to be

1

Just tell people about it

Free. We give you printable cards and a QR code for release packets, probation offices and reentry centers. Nothing to procure, nothing to sign, no data flows to us.

2

Sponsor your county's data

We build and maintain the county layer for your jurisdiction — your probation office, your courts, your general assistance office, your transit program — and everyone in your county gets full access at no charge to them.

3

Staff tools

A dashboard for case managers: shared checklists, document status and appointment confirmation — without turning the person's app into a monitoring tool. We will be explicit with users about anything you can see.

On surveillance

This is a tool for the person, not a monitoring product

There is no location tracking, no check-in verification and no silent reporting to an agency. If we build anything an officer can see, the person will be told exactly what that is before it is turned on. That is also what makes people actually use it — and a tool nobody opens does not help you either.

See it for yourself

A demo login — not access to anyone's account

You do not need access to the people you supervise, and we would not give it to you. What we can give you is a demo account loaded with sample data, so you can walk through exactly what someone in your jurisdiction sees before you decide anything.

Demo account

Request credentials from info@freeandforward.com

The demo includes the full checklist and calendar, the document vault, the resume and cover letter builder, the second-chance job board and the application tracker — populated with realistic sample data, not a real person's information.

Tell us your agency and we will send login details the same day. No sales call required, and nothing is installed on your systems.

What it looks like

The view from the person's phone

The same screens your demo login opens. No dashboard, no monitoring view — this is what someone in your jurisdiction actually uses.

Reentry Steps checklist in the Free and Forward app with due dates and completed tasks

The checklist, with due dates and reminders

Calendar in the Free and Forward app showing a monthly parole check-in and weekly case manager check-in

Check-ins and appointments in one view

Document Vault in the Free and Forward app holding a state ID, Social Security card, birth certificate and OSHA 10 certificate

Documents stored on their own phone

Paying for it

Most jurisdictions fund this from money they already have

Second Chance Act

$111 million in the most recent cycle. Award ceiling $900,000. Reentry technology and case coordination are eligible uses.

Byrne JAG

Formula funding to state administering agencies plus direct local awards. Commonly used for supervision technology and reentry services.

DOL Reentry Employment Opportunities

$110 million for program year 2026, with up to $30 million to national and regional intermediaries.

WIOA

Justice-involved individuals are a priority population for local workforce development boards.

Medicaid 1115 reentry waivers

Nineteen states approved and more pending. Pre-release case management and care coordination are covered services.

State reentry appropriations

Many states carry a dedicated line. We will help your grants office write the technology component.

Talk to us

Tell us your jurisdiction, roughly how many people you supervise or release a year, and what you are trying to fix. We will tell you honestly whether we can help.

info@freeandforward.com

Sources

Council of State Governments Justice Center, Supervision Violations and Their Impact on Incarceration, 2024 (2021 data) · Bureau of Justice Statistics, Probation and Parole in the United States, 2024, NCJ 311290 · Fishbane, Ouss & Shah, “Behavioral nudges reduce failure to appear for court,” Science, 2020 · Science Advances, Santa Clara County court reminder trial, 2025 · Hastings et al., Arkansas Community Corrections appointment reminder trial, 2021 · Zottola et al., Criminology & Public Policy, 2022 · Reason Foundation, From Prison to Paperwork: A 50-State Survey of Policies on Reentry Identification Documents, February 2026 · Federal Register, Annual Determination of Average Cost of Incarceration Fee, FY2024.

Free and Forward LLC · 89 Moody Road, Enfield, CT 06082

Free and Forward is an informational and organizational tool. It is not affiliated with, endorsed by, or operating on behalf of any court, department of corrections, probation or parole department, or law enforcement agency.