You can permanently delete your Free and Forward account and all of the data associated with it. There are two ways to do it, and both delete the same thing.
Option 1 — Delete it in the app (fastest)
1. Open the Free and Forward app. 2. Go to Settings. 3. Tap Account. 4. Tap Delete Account. 5. Confirm when prompted.
Your account is deleted immediately and you will be signed out.
Option 2 — Request deletion by email
If you no longer have the app installed, or you cannot sign in, email us and we will delete your account for you.
Email privacy@freeandforward.com with the subject line "Delete My Account", sent from the email address on the account.
We may ask you to confirm a code we send to that address, to make sure the request is really from you. We complete these requests within 30 days, and usually much sooner.
What gets deleted
Deleting your account permanently removes: your account record — email address, password, and any name or phone number you provided; your checklist tasks, due dates and completion history; your calendar entries and recurring events; your resume content, cover letters, and everything you generated or edited; your saved jobs, logged applications, statuses and notes; your profile details, including skills and location; and your push notification token and notification preferences.
When you delete your account in the app, your encrypted document files are deleted right then — there is no grace period and no retention window on them. Everything else is removed from our production systems within 30 days. If you request deletion by email instead, the whole request is completed within 30 days.
Your document photos are encrypted on your phone before they are uploaded. We store only the encrypted file. The key that opens it is created on your device and is never sent to us — if you lose both your account password and your recovery key, no one, including us, can open those files.
What we are required to keep
We retain billing and tax records for 7 years, because the law requires it. These are kept in the minimum form required, are not linked to a usable account, and are never used for any other purpose. Everything else is deleted.
Before you delete — two things worth knowing
1. Export your data first if you want to keep it. Deletion is permanent and cannot be undone. We cannot restore your account or its contents afterward, even if you ask.
2. Deleting your account gives up any tier you purchased. There is no subscription to cancel — every purchase is one-time, so nothing keeps billing you after deletion. Purchases are tied to your account and are not transferable, so a new account starts back at the free tier. If you want your data gone but your purchase kept, email us instead — we can clear your content without closing the account.
Delete only some of your data
If you want to clear certain information without closing your account, you can edit or remove individual checklist items, documents, resumes and job entries directly in the app. You can also email us and tell us what you want removed.
Questions
Free and Forward LLC · 89 Moody Road, Enfield, CT 06082, United States · Email: privacy@freeandforward.com
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